Satisfaction Guaranteed

We have selected our products for their outstanding quality and are sure that you will be delighted with your purchase. If for any reason you or those who received your gifts are not wholly satisfied, we will replace them or offer a full refund. Our products are guaranteed to give 100% satisfaction in every way. Customers have confirmed our quality and customer service by giving us a 5 star rating by Yahoo! Shopping customer surveys.

Returns and Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns within 30 days of receipt of the package. We would appreciate an email or phone call before the return so that we may have to opportunity to correct the issue first. The only product that is not eligble for return is our Kopi Luwak Coffee.

To return a product ship to the address below via UPS (please keep your receipt should you need to track your package). Please return a copy of your invoice with your written comments stating the reason for the return and whether you would like an exchange or a full refund and include it with your package. We regret that shipping and handling charges are nonrefundable. Please note that Kopi Luwak Coffee is not eligible for return, exchange or credit.

Volcanica Coffee Company
1831-C West Oak Parkway
Marietta, GA 30062

If you have questions about our return policy please email our Customer Assistance Department through the below form.

Contact Us by Email

Toll Free

1-877-454-7031