Shipping & Returns
Volcanica Coffee is committed to the highest quality. We fresh roast the next business day after you place your order and immediately ship out. We offer 2nd Day and Overnight shipments and we ship across the U.S., Canada, and to our men and women serving in the Armed Forces around the world. Shipping options:
1. Free Shipping - 4 or more coffee bags and all Gift Boxes!
- Free Shipping on Returns too!
- Only to the 48 continental states shipped via UPS.
2. USPS Priority Mail
Ground, 2nd Day or Overnight. Rates are calculated realtime depending on destination.
Please see the UPS map below for your estimated business day transit time:
We strive to bring you the most cost efficient shipping rates with the fastest delivery time. Shipping is by USPS to P.O. Boxes, Hawaii, Alaska, Puerto Rico, APO, military and Canada. We will email you a tracking number so you can track your delivery progress which usually takes 2 to 5 days to arrive to its destination depending. We ship from our roasting facility in Atlanta, Georgia. Overnight and 2nd Day Air service is provided by UPS. All shipping and receiving are on business days and do not include weekends or holidays. We recommend that you order two or more bags per order to leverage the cost of shipping and it is more economical to order four bags to be eligible for free shipping. You can safely freeze what you are not currently using.
Shipments to Canada
We ship coffee to Candnada with USPS since we have found that brokerage fee issues have been less of an issue. With some carriers there may be additional brokerage fees charged by the Canadian government and they are responsibility of the recipient, not Volcanica Coffee. Unfortunately our free shipping offer shipping is not available for shipments to Canada.
At this time we are not accepting international orders but do accept orders to Canada and to military personnel shipments at APO or APE addresses.
We hope you will love your selections but if for any reason you wish to send it back or exchange it, we accept returns within 30 days of receipt of the package and we pay for the shipping on the return. Just let us know if you need to return an item through the Contact Us page with your order number and will will send you the free return shipping label.
Please note that Kopi Luwak Coffee is not eligible for return, exchange or credit. We would appreciate an email or phone call before the return so that we may have to opportunity to correct the issue first or exchange it at no charge.
Return a product ship to the address below via UPS:
Volcanica Coffee Company
1831-C West Oak Parkway
Marietta, GA 30062