- Shipping & Returns
Shipping & Returns
Volcanica Coffee is committed to the highest quality and is fresh roasted when you place your order and shipped out the next business day. We also offer 2nd Day and Overnight shipments. We ship across the U.S., Canada, and to our men and women serving in the Armed Forces around the world. We ship by three options:
1. Free Shipping - 4 or more coffee bags and all Gift Boxes!
With UPS SurePost only to the 48 continental states.
2. $5.99 Flate Rate
With UPS SurePost only to the 48 continental states and maybe delivered by the USPS with 3-8 day delivery time.
Ground, 2nd Day or Overnight. Rates are calculated realtime depending on destination.
Please see the UPS map below for your estimated business day transit time:
We strive to bring you the most cost efficient shipping rates with the fastest delivery time. Shipping is by USPS to P.O. Boxes, Hawaii, Alaska, Puerto Rico, APO, military and shipments to Canada. We will email you a tracking number so you can track your delivery progress which usually takes 2 to 5 days to arrive to its destination depending. We ship from our roasting facility in Atlanta, Georgia. Overnight and 2nd Day Air service is provided by UPS. All shipping and receiving are on business days and do not include weekends or holidays. We recommend that you order two or more bags per order to leverage the cost of shipping and it is more economical to order four bags to be eligible for free shipping. You can safely freeze what you are not currently using.
To offer very affordable shipping for our customers we offer $5.99 flat rate option via UPS SurePost for orders for order 3 bags or less. Our Free Shipping orders of 4 bags or more are also shipped with USP SurePost. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. This may add a few days transit time compared to UPS Ground and is only to residential addresses.
Shipments to Canada
Please note that for Canada shipments there may be additional brokerage fees charged by the Canadian government and they are responsibility of the recipient, not Volcanica Coffee. We ship coffee to Candnada with USPS since we have found that brokerage fee issues have been less customer impacting with this service. The free shipping offer or flat rate shipping is not available for shipments to Canada.
At this time we are not accepting international orders except to Canada and to military personnel shipments at APO or APE addresses.
We hope you will love your selection but if for any reason you wish to send it back, we accept returns within 30 days of receipt of the package. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. Please note that Kopi Luwak Coffee is not eligible for return, exchange or credit. We would appreciate an email or phone call before the return so that we may have to opportunity to correct the issue first.
To return a product ship to the address below via UPS:
Volcanica Coffee Company
1831-C West Oak Parkway
Marietta, GA 30062